Effective Date: April 20, 2025

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1. Introduction

Cleanloop Solutions Inc. ("we," "our," or "us") is committed to protecting the privacy and personal information of our clients, website visitors, and other individuals with whom we interact. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in the course of our commercial cleaning services and website operations within Ontario, Canada, and in compliance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website (www.cleanloopsolutions.com) or engaging our services, you agree to the collection, use, and disclosure of your personal information as described in this policy.

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2. What is Personal Information?

"Personal information" refers to any information about an identifiable individual. This may include, but is not limited to, your name, contact information (email address, phone number, mailing address), company name, billing information, and details about your service needs. Information that is publicly available, such as business contact information (e.g., name, title, business address, business email, business phone number) when used for business purposes, is generally not considered "personal information" under PIPEDA.

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3. Information

We Collect We collect various types of information, including personal information, to provide and improve our services:

• Information You Provide Directly:

  • Contact Information: When you fill out a "Request a Quote" form, contact us via email (info@cleanloop.co), phone (613-518-1028), or through our website (www.cleanloopsolutions.com), you may provide your name, company name, email address, phone number, and mailing address.

  • Service-Related Information: Details about your cleaning needs, property size, type of facility, preferred scheduling, and any specific requests.

  • Billing Information: When you engage our services, we collect necessary billing details such as payment information, invoicing address, and other financial details required for processing payments.

  • Communications: Records of your correspondence with us (e.g., emails, phone call notes).

• Information Collected Automatically (Website Usage Data):

  • Log Data: Our website servers automatically record information that your browser sends whenever you visit our website. This may include your IP address, browser type, operating system, referring/exit pages, and timestamps.

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., Google Analytics) to enhance your experience, analyze website traffic, and understand user behaviour. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings.
     

4. How We Use Your Information

We use the collected information for the following purposes:

• To Provide Services: To respond to your inquiries, provide quotes, schedule and perform commercial cleaning services, and manage your account.

• Communication: To communicate with you regarding your service requests, appointments, updates, and to respond to your questions.

• Billing and Payments: To process invoices and payments for services rendered.

• Service Improvement: To understand client needs, gather feedback, and continuously improve our service quality and offerings.

• Marketing (with Consent): To send you promotional materials, newsletters, or special offers that may be of interest to you, where you have provided your express or implied consent. You can opt-out of marketing communications at any time.

• Legal and Regulatory Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights or property.
   

5. Disclosure of Information

We may disclose your personal information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing services (e.g., payment processors, IT support, CRM systems, analytics providers). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

• Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe such action is necessary to comply with legal processes or protect the safety and rights of others.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

• With Your Consent: We may disclose your information for other purposes with your explicit consent.
   

6. Consent

We collect, use, and disclose your personal information with your consent, except where otherwise permitted or required by law. Your consent may be express (e.g., checking a box) or implied (e.g., providing your contact information to request a quote). You have the right to withdraw your consent to the collection, use, and disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide you with certain services.

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7. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

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8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once no longer needed, personal information is securely destroyed or anonymized.

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9. Your Rights

You have the right to:

• Access: Request access to the personal information we hold about you.

• Correction: Request correction of any inaccurate or incomplete personal information.

• Withdraw Consent: Withdraw your consent to the collection, use, and disclosure of your personal information, subject to legal or contractual restrictions.

• Complaints: If you have concerns about our privacy practices, you may contact us using the details below. If your concern is not resolved to your satisfaction, you may have the right to complain to the Office of the Privacy Commissioner of Canada.
   

10. Cookies and Tracking Technologies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

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11. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit.
 

12. Children's Privacy
Our services and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.
 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated "Effective Date." We encourage you to review this policy periodically.

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14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our team at:

Cleanloop Solutions Email: info@cleanloop.co

Phone: (613) 518-1028

Website: www.cleanloopsolutions.com